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Refund Policy

At YourPrShop, we strive to provide our clients with exceptional services tailored to their unique needs. We understand that occasionally circumstances may arise where a refund is requested. This refund policy outlines the terms and conditions under which refunds may be granted.

**1. Eligibility for Refund:**

Refunds are issued solely at the discretion of YourPrShop. Clients may be eligible for a refund under the following circumstances:

- Service Failure: If YourPrShop fails to deliver the agreed-upon services as outlined in the service agreement.

- Duplicate Payment: If a client has inadvertently made duplicate payments for the same service.

- Unauthorized Transactions: If a client's credit card or payment method is charged without their authorization.

- Dissatisfaction: If a client is dissatisfied with the services provided by YourPrShop, subject to the terms outlined in our Satisfaction Guarantee Policy.

**2. Refund Process:**

Clients seeking a refund must adhere to the following process:

- Contact Support: Clients must contact our customer support team within 30 days of the service delivery date to initiate the refund process. Requests made after this period will not be considered.

- Provide Details: Clients must provide relevant details, including the reason for the refund request, invoice number, and any supporting documentation.

- Evaluation: YourPrShop will review the refund request and assess its eligibility based on the provided information.

- Refund Approval: If the refund request meets the eligibility criteria, YourPrShop will approve the refund and initiate the reimbursement process.

- Refund Method: Refunds will be issued using the original method of payment unless otherwise agreed upon by both parties.

**3. Non-Refundable Items:**

Certain items and services are non-refundable, including but not limited to:

- Services rendered beyond the 30-day refund window.

- Services rendered in accordance with the terms of the service agreement.

- Customized or personalized services tailored to the client's specifications.

- Third-party fees incurred on behalf of the client.

**4. Satisfaction Guarantee:**

At YourPrShop, we are committed to client satisfaction. If a client is dissatisfied with our services, we encourage them to reach out to our customer support team to discuss their concerns. We will make every effort to address the issues promptly and find a satisfactory resolution.

**5. Policy Updates:**

YourPrShop reserves the right to amend or update this refund policy at any time without prior notice. Clients are encouraged to review this policy periodically for any changes.

**Contact Us:**

If you have any questions or concerns regarding our refund policy, please contact us at yourprshop@gmail.com.

By engaging with our services, clients acknowledge and agree to abide by the terms and conditions outlined in this refund policy.


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